The 26th Annual CHI Conference on Human Factors in Computing Systems

Communication Chains and Multitasking

author: Norman Makoto Su, University of California, Irvine
published: May 28, 2008, recorded: April 2008, views: 3307

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Description

Observations revealed that information workers interact in“chains” of interactions, switching organizational contexts and communication mediums. We investigate how communication chains affect workplace stress and discuss chains as alignmentwork.

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