The focus of this paper is to discuss the application of business process tools in different areas, depending on different projects' objectives and goals, with the accent on differences between business process change (modelling, simulation, improvement) and business process management (workflow management, information system development) projects. The paper provides a summary of business process tools features, placing them within an empirically derived framework. The goals of the paper are (1) to define the main characteristics of business process tools, (2) to systemize and compare the objectives and requirements of the business process change and business process management projects and (3) to present the results of business process tools’ features evaluation based on the empirical research conducted in Croatia and Slovenia.